Blog

PSP Operations Manager

PSP Operational Manager

Location: Remote / EU time zones

 

Our client is a rapidly expanding international FinTech Payments company.

 

We need a senior payments operator who can lead day-to-day PSP operations with strong controls: settlements/payouts, reconciliation, disputes/refunds, incident response, and SOPs.

 

Must-have leadership experience (non-negotiable)

 

Candidate must have led (run end-to-end, accountable for outcomes) at least 2 of the 3 pillars:

  • 1) Settlements & Merchant Payouts

Led payout runs, cutoffs, funding schedules, and exception handling; familiar with reserves/holds/rolling reserves.

  • 2) Reconciliation

Led reconciliation across processor/gateway → acquirer reports → bank statements → merchant balances; managed breaks from detection → root cause → fix → prevention.

  • 3) Disputes / Chargebacks / Refunds

Led dispute workflow (intake, evidence, submission, tracking, reporting); managed refund ops with controls; improved chargeback KPIs and timelines.

Note: “Led” means personally ran the process and resolved exceptions—not only reporting or supporting.

 

Candidate experience:

  • Multi-acquirer / multi-currency environment
  • Understanding of scheme concepts (Visa/MC disputes and monitoring thresholds)
  • Vendor escalation experience (processors/acquirers) with documented outcomes
  • Data fluency: Excel/Sheets at scale; exports/dashboards; SQL/BI is a plus
  • Controls mindset: SOPs, checklists, access controls, incident playbooks

 

Successful Candidates MUST be able to explain and demonstrate the following:

  • Walk through money flow from authorisation to payout — where do breaks happen?
  • Describe your reconciliation workflow and top 3 recon breaks you have handled.
  • Chargebacks spike 2x — what do you do in the first 24 hours?
  • Processor delays funding — what actions and merchant communications do you run?
  • Which KPIs do you track daily/weekly and what thresholds trigger action?

Senior Compliance Officer – FinTech/Online Payments

Senior Compliance Officer – FinTech / Online Payments

As the Senior Compliance Officer, you will be responsible for leading and maintaining a robust compliance framework that aligns with Luxembourg’s regulatory requirements and international standards relevant to Payment Service Providers (PSPs). This role plays a critical part in ensuring our operations remain compliant, risk-aware, and audit-ready at all times.

Key Responsibilities:

  • Oversee the full compliance framework, ensuring adherence to applicable Luxembourg regulations and international PSP standards.
  • Identify and assess areas of regulatory risk or vulnerability, and develop effective mitigation and remediation strategies.
  • Ensure the company complies with all external regulatory and legal obligations, as well as internal policies and bylaws.
  • Collaborate closely with senior management and teams across the business to proactively manage regulatory risks.
  • Implement appropriate disciplinary measures in the event of compliance breaches to prevent recurrence.
  • Maintain open and transparent communication with internal stakeholders and regulatory bodies to ensure alignment and awareness of regulatory developments.
  • Organize and deliver regular training sessions to ensure employees are up to date with key regulatory requirements and changes.
  • Uphold high compliance standards by enforcing clear policies and disciplinary frameworks.
  • Develop and implement internal policies, standards, and procedures to ensure ongoing regulatory compliance.
  • Design and maintain internal controls that effectively identify, measure, and manage compliance risk.

What We’re Looking For:

  • Strong experience in Luxembourg’s regulatory environment, particularly as it relates to Payment Service Providers (PSPs), compliance risk management, regulatory monitoring, and regulatory watch.
  • Solid knowledge of international financial regulations with a focus on Luxembourg-specific requirements.
  • 5+ years of experience in a similar compliance role or within a relevant regulatory environment.
  • Excellent communication and interpersonal skills with the ability to work effectively across departments and with regulatory authorities.
  • Strong analytical and problem-solving skills with a proactive approach to risk identification and mitigation.
  • Experience in a dynamic fintech environment is highly desirable.

CMO – Crypto / Blockchain

CMO – Crypto / Blockchain

 

 

Introduction:

 

New market-leading Crypto token. Extremely well funded. Partnered with some of the World’s leading tech and financial institutions.

 

 

Responsibilities:

  • Design and execute our global marketing strategy for the upcoming token generation and Lingo Travel launching events.
  • Design a clear strategy to market and maintain a hybrid audience of both crypto and traditional (mainstream) audience to accelerate mainstreaming of the project.
  • Design, coordinate and execute marketing actions in relation with internal and external teams: PR, Campaigns and Events, Social Media Management, Community Groth and Engagement, Lead Generation, Paid ads… in order to achieve record-breaking marketing engagement
  • Analyze, track and improve metrics and KPIs 
  • Study the market for new changes and trends and generate comprehensive executive reports.

 

 

Qualifications:

  • BSc in business administration, marketing, communications or relevant field; MSc/MA will be a plus
  • Proven successful experience as a CMO with a top company within the blockchain/cryptocurrency space 
  • Deep understanding of social media platforms, including but not limited to Twitter, Telegram and Discord
  • A leader and team builder with both creative and analytical capabilities with a solid understanding of market research and data analysis methods.
  • Entrepreneurial mindset and enthusiasm to be part of the building and global development of LINGO
  • Outstanding communication (written and verbal English skills) and interpersonal abilities
  • Strategic thinking
  • Problem-solving aptitude and willingness to be hands-on when required

CTO – Crypto / Blockchain

CTO

 

Introduction:

 

New market-leading Crypto token. Extremely well funded. Partnered with some of the World’s leading tech and financial institutions.

 

Responsibilities:

  • Work closely with the CEO to support the vision, mission and guiding principles of the company
  • Oversee implementation of technical aspects
  • Recruit and manage top developers and blockchain specialists
  • Build bridges and network with the blockchain community
  • Manage relationships with market makers and equity providers
  • Oversee the architecture of future expansion

Qualifications:

  • BSc or MSc/PhD or equivalent in Computer Science, Engineering or a related field
  • Proven successful experience as a CTO with a top company within the blockchain/cryptocurrency space 
  • Must have a strong technical background – deep knowledge of tokenomics and token flux
  • Experience with Smart Contracts (Solidity)
  • Knowledge of technological trends to support strategy
  • Entrepreneurial mindset and enthusiasm to be part of the building and global development of the token
  • Ability to conduct technological analyses and research
  • Strong communication skills
  • Leadership and organizational abilities
  • Strategic thinking
  • Problem-solving aptitude and willingness to be hands-on when required

CFO / VP Finance – Crypto / Blockchain / Payments

Introduction:

 

Our client is a market-leading, international and rapidly expanding cryptocurrency and payments exchange.

 

For their EMEA business, we are seeking a dynamic CFO / VP of Finance to be based in their Luxembourg HQ.

 

Job Description:

 

Chief Financial Officer

The Chief Financial Officer (CFO) will be responsible for the accurate and timely execution and management of the Finance and Accounting Department activities. The CFO will lead key financial and business planning activities including accounting and financial controls, reporting, analysis and planning, budgeting and forecasting. S/he will be responsible for guaranteeing the Company’s adequacy and compliance with all internal and external requirements.

Your main duties and responsibilities:
Organise, manage and supervise the department operations and activities in order to ensure their best execution and the compliance of the Finance and Accounting department activities in accordance with regulatory requirements;
Be the reference person for all matters related to the financial and accounting activities of the Company;
Lead a highly skilled financial team, setting an example with your competence;
Introduce and maintain efficient accounting and reporting systems and procedures for internal, external and regulatory reporting;
Lead the funding (equity and debt arrangements) and liquidity management process;
Organise, manage and supervise statutory tax reporting for indirect and direct taxation;
Function as the lead contact with the external auditors, facilitating the yearly audit process with a proactive approach;
Be responsible for the statutory and regulatory reporting process of the bank;
Ensure that all the duties of the Finance and Accounting department are fulfilled, especially:
Identify and record all transactions undertaken by the institution;
Explain the changes in the accounting balances from one closing date to the next by monitoring the movements which had an impact on the accounting items;
Prepare the accounts by applying all the valuations and accounting rules laid down by the relevant accounting laws and regulations;
Verify the reliability and relevance of the market prices and fair values used while preparing the accounts and reporting this to the CSSF;
Issue periodic information including legal and regulatory reporting and provide it to the CSSF, and also ensure its reliability, particularly in terms of solvency (ICAAP), liquidity and large exposures;
Conserve all accounting and supporting documents in accordance with the applicable legal provisions;
Undertake the reconciliation of accounts and accounting entries;
Ensure the reliability of the financial reporting (external reporting);
Prepare consolidated accounts for the Group and prepare annual and quarterly reviews;

To support the strategy and business objectives of the Company, the CFO will:
Provide accurate, complete, relevant and understandable information to the management (internal reporting) and provide support to other business units and departments when needed, sharing competencies within the Bank;
Review and analyse trends of expenses, revenues, and losses to identify opportunities to improve performance;
Review the budget on a monthly basis to assure the organization is meeting its financial objectives and ensure proper resolution of major variances to budget;

To support the compliance and risk management processes of the Company, the CFO will:
Set-up, review and optimise the department rules, framework, procedures and workflows respecting all legal and regulatory requirements. It further includes all ethical and good conduct of business principles;
Identify, analyse, mitigate and monitor all risks associated with the conduct of activities of the Bank and also all trends and evolutions in the regulatory and competitive landscapes;
Provide direction in determining the way financial information will be documented, maintained and reported.

To succeed in this role, we expect you to have:
Master’s degree in Finance and Accounting, professional qualifications will be highly appreciated;
10-15 years of experience in a similar position in the crypto and banking industry;
Extensive knowledge in the field of financial management for banking and online financial services;
Extensive experience in financial reporting and group consolidation according to IFRS and LUX GAAP for banks and / or crypto business;
Extensive Luxembourg regulatory reporting knowledge and experience;
Extensive knowledge of transfer pricing, direct and indirect taxation, tax reporting and processes;
Fluency in English is mandatory, and fluency in French is preferable (abilities in Luxembourgish will be appreciated);

We are looking for an autonomous and hard-working person driven by rigor and intellectual curiosity and an analytical and methodical mind-set. You have very good communication, analytical skills, organisational abilities and leadership capabilities. You are considered as a coach, leader and mediator by your peers and you have demonstrated sound interpersonal abilities. You are a key team player, going the extra length to support the organisation and help colleagues. Your colleagues are impressed with your professional competence in finance and accounting. You have a very efficient and organized way of working of a high-capacity individual, with a highly developed skill of prioritization and timing.

We are fast, fair and fresh and we would love to have you strengthen our international team of highly skilled and experienced professionals.

Senior Backend Engineer – Crypto / Blockchain

Our client is an established and rapidly expanding global cryptocurrency & payments platform. Their mission is to move the world to digital currencies. They are growing their team and looking for an experienced head of backend engineering and 2-3 senior backend engineers. The roles require a high level of initiative and expertise in technical infrastructure, software development, security and finance.

 

We are looking for individuals with an entrepreneurial spirit and excellent communication skills combined with a high level of technical engineering expertise. Ideally you have experience of 

 

The roles can be remote, semi-remote or based in their London office.

 

Role and Responsibilities

  • Liaise with all teams within the business to ensure technical needs are met and planned for
  • Architect and implement new features as required by internal and external API consumers
  • Maintain and improve performance of existing backend code bases
  • Maintain and improve policies relating to backend code quality and security
  • Manage and assist teams requiring devops support

 

Qualifications and Skills

  • Experience of working in a Crypto / Blockchain environment
  • Infrastructure tools experience preferred:

Kubernetes, AWS EC2/VPC/ELB, General Networking

  • Programming languages:

Java, Groovy, JavaScript

  • Frameworks:

Spring, Spring Boot, Grails, JAX-RS / REST, OpenAPI

  • Databases:

MySQL compatible, Athena

  • A higher qualification or equivalent professional qualifications relating to computer science (preferred but not required)
  • Minimum 5 years previous experience in a business environment
  • Finance industry experience
  • Extremely detail oriented and organized
  • Ability to manage complex projects and multi-task
  • Strong analytical skills
  • Excellent written and verbal communication

 

CEO / Founders Associate – FinTech / Consumer Finance

Job description

Why this is a great job:

Because this is not a job. We are looking for a business and sparring partner that can help grow our clients business from a Series B stage company to a global banking giant – the first of its kind, focused solely on Emerging Markets. You will be working with a driven A Player team that sees their business as their once in a lifetime opportunity to build an unicorn.

 

THE TEAM

You will be a part of a small elite team within the CEOs Office. Your missions will evolve around the highest priority items in the company and you will be tasked to inform high stake decisions, execute highly complex projects. Previous examples include Identifying new business opportunities, developing products, leading teams.

 

WHAT YOU’LL BE DOING

  • Lead high priority projects to ensure the achievement of objectives and key results
  • Enjoy great autonomy allowing you to identify problems, carry out analysis, design solutions and execute them
  • Design and build leading processes and products
  • Work on multiple projects in parallel that will require you to be adaptable across multiple functions
  • Some previous projects have involved identifying new business opportunities, leading product teams, and hiring talented peopl

 

WHO WE’RE LOOKING FOR

  • 5+ years of work experience in a fast-paced FinTech environment (start-up / strategy consulting / investment banking)
  • Previous entrepreneurial experiences are a strong plus
  • High willingness to travel and get stuff done
  • You have a track record of being a top performer in several different areas
  • You can break complex problems into smaller ones and enjoy working with data to facilitate your work
  • You are curious in nature and passionate about making an impact
  • You can demonstrate this through various projects you have been involved in
  • You have excellent written and verbal communication skillsIdeally, you hold a STEM or another highly quantitative degree from a globally recognised university

 

Head of Data Engineering / Lead Database Engineer

Head of Data Engineering / Lead Database Engineer

Global Financial Services Organisation

Luxembourg

 

The Role & Key Responsibilities:

  • You will be reporting into the IT Operations Manager in Luxembourg and will manage all databases in Luxembourg and ensure systems are monitored. As a DBA & Data Engineer, you will support the local databases and take part in projects, covering all aspects of data management.
  • Be accountable for all aspects of the daily administration of all local databases, including set-up of databases (Oracle, MS SQL …), maintenance, optimisation, etc.;
  • Represent all data management aspects in projects, BAU, and troubleshooting;
  • Ensure SLA’s are adhered to for databases;
  • Work together with the local IT Team to identify IT solutions to support business
  • Growth;
  • Plan and schedule project activities using appropriate tools;
  • Support with internal and external audits and take ownership of any remediation actions (for databases data in general;
  • Perform problem management and manage process on problems through to resolution;
  • Developing technical standards and optimisation for related services;
  • Perform patching where and when needed;
  • Perform out-of-hours support services for the business;
  • Ensure compliance with Apex standards including data protection, compliance and information security.

 

Skills Required:

  • Bachelor degree in computer science or IT related apprenticeship;
  • Several years of operations and project management experience;
  • DBA certification;
  • Knowledge of System administration is an advantage;
  • Strong analytical and decision- making skills as well as a structured way of working;
  • Good working understanding of the CSSF regulations and circulars, and how they are applied to technology standards and controls;
  • Excellent reporting & communication skills;
  • Ability to converse with both technical & business teams;
  • Experience of troubleshooting and technical support;
  • Certified in ITIL and other control frameworks such as COBIT would be an advantage;
  • Knowledge in Information security and certifications such as CISM would be an advantage;
  • Fluent English skills, both written and verbally, German language skills are an advantage

 

What you will get in return:

  • A high level of visibility within a large organisation on an upwards trajectory;
  • Be part of a dynamic and fast-paced team that makes a genuine impact on revenue and sales pipeline;
  • Opportunity to work with a diverse, agile and global IT team

EMEA Head of Regulatory

EMEA Head of Regulatory

Our client is a leading international FinTech / Blockchain company with a strong continued growth strategy.

As part of their continued development, we are actively searching for a new EMEA Head of Regulatory to be based in their EMEA HQ in Luxembourg.

This is a senior role, highly visible and with strategic influence. You will lead the management team in the continued rollout of the EMEA Regulatory framework and be responsible for all regulatory matters in Luxembourg and Europe.

 

Candidate Profile:

8-12 years Regulatory experience in Luxembourg

Regulatory experience in other EU countries preferred

Experience of working in the FinTech / Online Payment / Blockchain / Crypto space.

For more information please apply with a copy of your CV.

COO – Chief Operating Officer

Position: COO – Chief Operating Officer

Company: High Growth Fintech Company

Location: London / Berlin

Salary: GBP 150 – 250 K Depending on Experience

 

Job Description:

 

An exciting, high growth Fintech company who are built on cutting edge technology is currently searching for an exceptional Chief Operating Officer to join the team. This is an extremely important role for the company and will overall contribute to the growth and expansion plans they have in place.

As the COO, you will help shape and oversee the systems, processes and people necessary to underpin the business operations and deliver to the forecast revenue, expense budgets and timing.

 

You will be responsible for ensuring the business delivers on its promises to clients, including uptime and that customer feedback is always excellent.

This is a critical role for the organisation. This is a perfect opportunity for a highly skilled and experienced Fintech Chief Operating Officer to join this already successful and high growth company.

 

Essential Candidate Profile:

The successful candidates core capability will be in FinTech operations and technology, both in development and product management

Deep understanding of financial technology and software development, delivery, project management disciplines are crucial

You will have a successful background in running operations unit to ensure non-IT processes are delivered to and quality

Experience in having the responsibility for mitigating risk and meeting all compliance & legal requirements

Overall Key Responsibilities:

 

  • Strategy
  • People Leadership
  • Technology Development
  • Operations
  • Management Boards
  • Qualifications & Expertise
  • Deep understanding of the Financial Services Sector
  • Experience managing IT Units and managing major IT Implementation projects
  • Strong operations experience

Demonstrate an appropriate level of technical skills

Specialism: COO, Chief Operating Officer, Fintech, Technology, IT, Operations, Software Development, Strategy, People Leadership, Financial Services, Banking, Fintech, Insurance