PSP Operations Manager
PSP Operational Manager
Location: Remote / EU time zones
Our client is a rapidly expanding international FinTech Payments company.
We need a senior payments operator who can lead day-to-day PSP operations with strong controls: settlements/payouts, reconciliation, disputes/refunds, incident response, and SOPs.
Must-have leadership experience (non-negotiable)
Candidate must have led (run end-to-end, accountable for outcomes) at least 2 of the 3 pillars:
- 1) Settlements & Merchant Payouts
Led payout runs, cutoffs, funding schedules, and exception handling; familiar with reserves/holds/rolling reserves.
- 2) Reconciliation
Led reconciliation across processor/gateway → acquirer reports → bank statements → merchant balances; managed breaks from detection → root cause → fix → prevention.
- 3) Disputes / Chargebacks / Refunds
Led dispute workflow (intake, evidence, submission, tracking, reporting); managed refund ops with controls; improved chargeback KPIs and timelines.
Note: “Led” means personally ran the process and resolved exceptions—not only reporting or supporting.
Candidate experience:
- Multi-acquirer / multi-currency environment
- Understanding of scheme concepts (Visa/MC disputes and monitoring thresholds)
- Vendor escalation experience (processors/acquirers) with documented outcomes
- Data fluency: Excel/Sheets at scale; exports/dashboards; SQL/BI is a plus
- Controls mindset: SOPs, checklists, access controls, incident playbooks
Successful Candidates MUST be able to explain and demonstrate the following:
- Walk through money flow from authorisation to payout — where do breaks happen?
- Describe your reconciliation workflow and top 3 recon breaks you have handled.
- Chargebacks spike 2x — what do you do in the first 24 hours?
- Processor delays funding — what actions and merchant communications do you run?
- Which KPIs do you track daily/weekly and what thresholds trigger action?