PSP Operations Manager

PSP Operational Manager

Location: Remote / EU time zones

 

Our client is a rapidly expanding international FinTech Payments company.

 

We need a senior payments operator who can lead day-to-day PSP operations with strong controls: settlements/payouts, reconciliation, disputes/refunds, incident response, and SOPs.

 

Must-have leadership experience (non-negotiable)

 

Candidate must have led (run end-to-end, accountable for outcomes) at least 2 of the 3 pillars:

  • 1) Settlements & Merchant Payouts

Led payout runs, cutoffs, funding schedules, and exception handling; familiar with reserves/holds/rolling reserves.

  • 2) Reconciliation

Led reconciliation across processor/gateway → acquirer reports → bank statements → merchant balances; managed breaks from detection → root cause → fix → prevention.

  • 3) Disputes / Chargebacks / Refunds

Led dispute workflow (intake, evidence, submission, tracking, reporting); managed refund ops with controls; improved chargeback KPIs and timelines.

Note: “Led” means personally ran the process and resolved exceptions—not only reporting or supporting.

 

Candidate experience:

  • Multi-acquirer / multi-currency environment
  • Understanding of scheme concepts (Visa/MC disputes and monitoring thresholds)
  • Vendor escalation experience (processors/acquirers) with documented outcomes
  • Data fluency: Excel/Sheets at scale; exports/dashboards; SQL/BI is a plus
  • Controls mindset: SOPs, checklists, access controls, incident playbooks

 

Successful Candidates MUST be able to explain and demonstrate the following:

  • Walk through money flow from authorisation to payout — where do breaks happen?
  • Describe your reconciliation workflow and top 3 recon breaks you have handled.
  • Chargebacks spike 2x — what do you do in the first 24 hours?
  • Processor delays funding — what actions and merchant communications do you run?
  • Which KPIs do you track daily/weekly and what thresholds trigger action?
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